TumaCash-X Privacy Policy

Effective Date: April 24, 2026

Thank you for choosing TumaCash-X. We are committed to protecting your privacy and handling your personal data in accordance with applicable laws and regulations. This Privacy Policy explains how we collect, process, store, and safeguard your information when you access or use our mobile application ("TumaCash-X" or the "App").

By using the App, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

To operate our services effectively, we may collect the following categories of information:

1.1 Information You Provide

When you create an account or use our services, you may provide us with certain personal data, including:

  • Full Name - used for identity verification and account management
  • Gender - helps improve personalization of services
  • Identification Number - required to verify your identity and comply with regulatory obligations
  • Occupation Details - used to tailor product offerings and recommendations
  • Emergency Contact - stored for use in urgent situations if necessary
  • Date of Birth - used to confirm eligibility and age-related requirements
  • Phone Number - necessary for account registration, verification, and communication
  • Email Address - used for notifications, support, and account-related messages

1.2 Permissions We Request

To ensure proper functionality and service delivery, the App may request the following permissions (subject to your consent):

  • SMS Access - used solely for reading verification codes and supporting secure login or identity verification
  • Network Access - required for internet connectivity and communication with our servers
  • Device Information - such as device model, OS version, and identifiers to optimize performance and compatibility
  • Location Access - may be used to enhance services or provide location-based features where applicable

1.3 Information Collected Automatically

When you interact with the App, certain technical data may be collected automatically, including:

  • IP Address - used for security monitoring and approximate location detection
  • Device Data - including system version, device identifiers, and network details
  • Usage Information - such as feature interactions, access times, crash logs, and diagnostic data
  • Cookies or Similar Technologies - used to remember preferences and improve user experience

2. How We Use Your Information

We process your information for the following purposes:

  • Service Delivery - to register your account, verify your identity, and provide requested services
  • Product Improvement - to enhance functionality, optimize performance, and personalize user experience
  • Security Measures - to detect, prevent, and investigate fraud or unauthorized access
  • Customer Support - to respond to inquiries, feedback, or complaints
  • Marketing Communications - to send promotional updates or offers (you may opt out at any time)
  • Legal Compliance - to meet regulatory requirements, enforce our terms, and resolve disputes

3. Data Security

We adopt appropriate technical and organizational measures to protect your information, including:

  • Encryption Technologies to secure data during transmission and storage
  • Access Restrictions ensuring only authorized personnel can access personal data
  • Security Monitoring through regular system checks and risk assessments
  • Data Backup Mechanisms to prevent loss and support recovery

While we strive to protect your data, no system can guarantee absolute security.

4. Information Sharing

We do not sell your personal data. However, we may share information under the following circumstances:

  • With Service Providers - such as cloud hosting, payment processing, or customer support partners, strictly for service delivery purposes
  • For Legal Reasons - where disclosure is required by law or necessary to protect our legal rights
  • Business Transactions - in the case of a merger, acquisition, or asset transfer, your data may be transferred accordingly

All third parties are required to handle your data securely and only for authorized purposes.

5. Your Rights

Depending on applicable laws, you may have the following rights:

  • Access - request a copy of your personal data
  • Correction - update inaccurate or incomplete information
  • Deletion - request removal of your data (subject to legal requirements)
  • Data Portability - receive your data in a structured format
  • Withdraw Consent - revoke consent where processing is based on it

To exercise your rights, please contact us at:

Email: tumacashkenya@gmail.com

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy. When data is no longer required, it will be securely deleted or anonymized, unless retention is required by law or legitimate business needs.

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If such data is identified, it will be promptly deleted.

8. Policy Updates

We may revise this Privacy Policy periodically to reflect updates in our practices or legal obligations. Any changes will be posted within the App and become effective upon publication.

9. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

Disclaimer

This Privacy Policy shall be interpreted in accordance with applicable laws and regulations. It applies to all users of the TumaCash-X application.